Frequently Asked Questions
BasePals is a friend-making platform designed specifically for military members, government employees, and their adult dependents. We aim to help the community connect and build meaningful friendships.
No, BasePals is strictly for making platonic friendships. Our main goal is to help the military community find like-minded friends who understand their unique lifestyles and challenges.
BasePals was created specifically for military members, government employees, and adult dependents.
PCSing can be challenging. With BasePals, you can find and connect with others, in your new location, that share similar interests and understand your unique challenges.
Yes! We especially welcome dependents to use the app. All military service members, government employees, and their dependents are highly encouraged to use the app.
If you have any questions or concerns, please reach out to our support team at [email protected]. We’re here to help!
No, BasePals is free to download and use. We also offer paid premium features, that allows you to tailor and enhance your experience.
You can download BasePals from the Apple app store and Google Play.
At BasePals, we prioritize user privacy and security. We only collect minimal Personally Identifiable Information (PII), limited to your email address, date of birth (DOB), and your base.
To enhance safety, certain features are available only to verified users. Users with a verification badge in the app have been confirmed to be associated with the military.
We strongly encourage all users to follow Operational Security (OPSEC) and general online safety best practices when using BasePals. For additional safety, we recommend that users initially meet at a military installation to verify military affiliation before further interactions.
Please visit the LINK HERE for tips and guidance on staying safe while using the app or any online social platform.
You can delete your account directly from within the app by navigating to Account Settings.
If you no longer have access to the app, you can request account deletion by filling out this form and providing the email address used to create your account. We will send a confirmation email to that address to verify your request before proceeding with deletion.
Please note that deleting your account will permanently remove all associated data and cannot be undone. If you need further assistance, contact our support team at [email protected].
No. Users 18 and older are welcome to use our app.
User safety is paramount to us. If you encounter any inappropriate behavior or content, please use the in-app reporting feature or contact our support team directly.
Still have a question?
If you have any other queries, feel free to reach out to us at [email protected]